The Domains page in the Admin Panel allows you to view a list of email domains designated as internal to your organization. When Backstory processes email and calendar activity, it checks the domains involved to determine whether a communication is internal or external. If a domain is missing from your list, activity involving that domain may be incorrectly tagged as external and synced to your CRM as customer or partner activity. Keeping your Domains list accurate ensures your email and calendar activity is captured and synced correctly.
Note: Viewing your Domains list requires a Backstory administrator account.
View Your Organization Domains
Log into Backstory as an administrator.
Click the grid icon in the top left corner.
Select Admin Panel.
In the left navigation menu under Organization, click Domains.
Manage Your Organization Domains
To add, edit, or delete organization domains, contact your CSM or email support@backstory.ai. Editing is handled by support as a security precaution to ensure users cannot add domains that belong to other companies.
Frequently Asked Questions
What happens when a new domain is added?
The new domain will apply to all activities going forward, but it will not retroactively change the tagging of past activities.
Why is it important to keep my domains list up to date?
An accurate domains list prevents internal communications from being synced as external activities in your CRM.
Who can access and manage organization domains?
Only Backstory administrators can view the organization domains list. Updates must be requested through support@backstory.ai.
Why can't I edit organization domains myself?
Editing is restricted as a security precaution to ensure users cannot add domains that belong to other companies.
Need Help?
Contact your CSM or email support@backstory.ai.