In various places within Backstory, such as Pro-Spector, there are deep links that direct you to your default email client. While this may be an issue your IT team is best-suited to resolve, here are some quick troubleshooting tips you can try first.
Set Default Email Client to Gmail in Chrome on Mac
STEP 1: Set Chrome as your default Mail client on Mac
Open Mail on Mac.
Navigate to Mail > Preferences > General
Set the “Default email reader” to “Google Chrome”
Note: You may have to authenticate an account with mac OS to be able to open “Settings”
STEP 2: Register Gmail as the default protocol handler in Chrome
Type in your browser address bar: chrome://settings/handlers
Remove the handler for email
Then, visit Gmail
Click “Allow” when asked if you want Gmail to become your default handler for mail
STEP 3: Verify
Go to Pro-Spector and click on “Reach Out” on a person's record
Verify that this takes you to your work Gmail.
If it is taking you to your personal Gmail, follow the instructions here.
Set Outlook as the Default Email Program
Open Outlook.
On the File tab, choose Options > General
Under Start-up options, select the "Make Outlook the default program for Email, Contacts, and calendar" checkbox.
Click OK.
Did we miss something? Drop us a line at support@backstory.ai.