Backstory Engagement Levels are calculated scores based on the volume, types, and recency of activities matched against the related Account, Opportunity, Contact, or Lead.
Read more in the Help Center: Engagement Levels
We are introducing access to engagement levels for all business objects in our APIs, including historical trends with snapshots for the last three months for Accounts, Contacts, and Leads. For Opportunities, we examine snapshots calculated from the Opportunity creation date to the current date or the Opportunity close date.
Engagement-level APIs will enable you to integrate scores into your BI tool or data platform of choice.
How to make a request
Path |
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Path params | id | Optional - Account/Opportunity/Contact/Lead ID |
Path params | engagement_type | Accounts/Opportunities/Contacts/Leads |
Method | GET |
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Pagination | Yes |
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Schema
Field | Type | Description |
oopportunity-crm-id, account-crm-id,contact-crm-id,lead-crm-id | String | CRM ID of object - Account/Opportunity/Contact/Lead |
score | Integer | Engagement level calculated for an object at a specific time |
timestamp | Integer | The time when the engagement level was calculated |