The Backstory: Your team runs much of its selling in virtual meetings, and knowing who attended and what was discussed is often the difference between a deal that moves and one that stalls. Rather than asking reps to take notes or recap calls by hand, you connect Backstory to Microsoft Teams so transcripts from business meetings are captured automatically. Backstory then uses those transcripts to generate AI summaries of your deals and accounts, so your team stays current.

Microsoft Teams Integration connects Backstory to your Microsoft Teams meetings so transcripts are ingested automatically and tied to your sales activity. It works by enabling transcript access in Microsoft 365, granting Backstory scoped access through PowerShell, and authorizing the Backstory app inside your account. Once active, Backstory pulls in transcripts from business meetings going forward and uses them to power AI-generated deal and account summaries that highlight key discussion topics, next steps, and potential risks, so your team can stay current without reading through individual meetings.

Enable Transcript Access in Microsoft Teams

Before Backstory can receive transcripts, your Microsoft Teams administrator must turn on Microsoft Graph transcript access. Microsoft requires this setting for any third-party application to read meeting transcripts. You can enable it in the Teams admin center or with PowerShell.

Note: Enabling transcript access requires a Microsoft Teams administrator account.

Option 1: Teams admin center

Go to the Teams admin center meeting settings page.
Log in using your Teams admin credentials.
Click the Microsoft Graph access toggle to enable it.
Click the Include speaker attribution toggle to enable it.
Click Apply.

Option 2: PowerShell

You must update the Microsoft Teams PowerShell module before running these commands.

Run the following command to update the Microsoft Teams PowerShell module.
```
Update-Module -Name MicrosoftTeams -Force
```
Import the Microsoft Teams module:
```
Import-Module MicrosoftTeams
```
Prompt for your Microsoft 365 administrator credentials:
```
$userCredential = Get-Credential
```

Connect to Microsoft Teams:

Connect-MicrosoftTeams -Credential $userCredential

Enable transcript access and attributed transcripts:

Set-CsTeamsMeetingConfiguration -EnableGraphTranscriptAccess $True -EnableAttributedTranscripts $True

Verify the configuration:

Get-CsTeamsMeetingConfiguration | Select-Object EnableGraphTranscriptAccess, EnableAttributedTranscripts

Confirm that both EnableGraphTranscriptAccess and EnableAttributedTranscripts return True.

Set Up the Microsoft Teams Integration

These steps connect Backstory to Microsoft Teams and control which users the integration can access. You complete the first steps in Microsoft Teams PowerShell and the final steps inside Backstory.

Note: Configuring the Microsoft Teams integration requires a Backstory administrator account.

Prerequisites: Transcript access must be enabled in Microsoft Teams (see the previous section). You also need administrator access to Microsoft 365, a mail-enabled security group containing the users who should be accessible to Backstory, and the Microsoft Teams PowerShell module installed on your machine.

Limit Backstory Application Access to Certain Users

Create a mail-enabled security group in Microsoft that includes every user who should be accessible to Backstory. Only direct group members are included, so users in nested groups will not inherit access.
Connect to Microsoft Teams PowerShell on your tenant.
Run the following commands, replacing the group value with your security group's information.

Import-Module MicrosoftTeams
$userCredential = Get-Credential
Connect-MicrosoftTeams -Credential $userCredential
New-CsApplicationAccessPolicy -Identity PaiTranscriptsAccessPolicy -AppIds b2814c76-2811-4260-971e-1a97716eefda -Description "People.ai to access Meeting Transcripts"
Grant-CsApplicationAccessPolicy -PolicyName PaiTranscriptsAccessPolicy -Group <Required Group ID>

Give the Backstory App Access to Microsoft 365

Log into edb.backstory.ai as an administrator.
Click the grid icon in the top left corner.
Select Admin Panel.
In the left navigation menu under Data Ingestion, click Email and Calendar Exclusions.
Click Authorize Microsoft Teams.
Select Install app created by Backstory.
Click Connect.
On the Microsoft login page, enter your admin credentials.
On the Teams consent page, click Accept to grant Backstory the required permissions.

After you complete these steps, Microsoft Teams access will show as active within Backstory.

Frequently Asked Questions

Why do I need to enable Microsoft Graph transcript access?

Microsoft requires this setting before any third-party application can read Teams meeting transcripts. Without it enabled, Backstory cannot receive transcripts even if the integration is otherwise configured correctly.

After I connect Microsoft Teams to Backstory, are transcripts from past meetings ingested?

No. Backstory only ingests transcripts from the activation date forward. Historical transcripts are not ingested.

Are meeting transcripts filtered for sensitive and private content?

Yes, meeting transcripts must pass the same sensitive content filters applied to ingested emails.

My integration used to work but stopped. What changed?

If you configured the Microsoft Teams integration before mid-2026 and transcripts have stopped arriving, the cause is a Microsoft change that now requires Graph transcript access to be enabled explicitly. Your Teams administrator must turn on the transcript access settings described in the "Enable Transcript Access in Microsoft Teams" section above. After enabling those settings, wait 30 minutes, then recreate the Microsoft Teams integration in Backstory using the setup steps above so processing can resume.

Will Backstory recover the transcripts I missed while access was disabled?

No. Backstory only ingests transcripts from the activation date forward, so meetings that occurred while access was disabled will not be backfilled.

Which users can Backstory access after setup?

Backstory can only access users who are direct members of the mail-enabled security group you created during setup. Members of nested groups are not included.

Need Help?

Contact your Customer Success Manager or support@backstory.ai.